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#24217 - 03/01/00 10:17 PM
Re: Southwest's Internet Sale
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Member
Registered: 08/01/01
Posts: 6002
Loc: Las Vegas NV , USA
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I don't know Lee. I would suggest printing a route map from each website and comparing them.
I think a big key is that a website is much cheaper, easier, and more efficient to operate than a human based reservations center. I think Air JMT has a res center in about 12 different cities. Each of these requires a property, a warehouse sized climate controlled building, tons of equipment, hundreds of personel, and all the human expenses, problems, and administration. I can see where an airline would go to great lengths to get their customers to book on-line.
I book on-line because I can select my own options at my own pace, I can compare options, I keep paperwork to a minimum, and not deal with a phone messenger to tell me to push 1 for domestic travel, 2 for frequent flier, etc. Also, I don't deal with humans. Oh yeah, I get double FF credits too. Because it is my preference and the airline's preference, I see it as a win-win situation.
As soon as they can replace a mechanic with a machine, I will be out of a job. Here's an industry joke based on the reality that planes can pretty much fly themselves with very little pilot input....
They have the technology down to where the cockpit carries just a pilot and a dog. The pilot is on board to feed the dog, and the dog is on board to bite the pilot if he tries to touch anything in the cockpit.
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