I thought with all the problems with airlines these days I toss out a post about good service for once.

Last week we took a trip to Chicago to visit a friend. This trip was on SWA and we recieved a good rate of $80 R/T from KC, MO.
On our day of departure, both Chicago and Kansas City got smacked with snow storms. Because of the driving conditions, we arrived at the airport early.

We went to check our luggage about 2 1/2 hrs. early. The ticket agent adivised us the Midway was an on again, off again situation with all the snow. He advised us to go to a gate and check in for an earlier flight which was scheduled to leave in about an hour. If that one was full, we were to check onto the next flight, which was scheduled to leave before ours.

We were able to get onto the first flight, which was delayed but left the ground 1 hr before our scheduled departure. Not only did they get us there, but they got us there ahead of our originally scheduled time.

At the same time United, American, and TWA were all cancelling their flights and leaving there passengers stranded. If we had flown with those guys, we'd have been sleeping in the airport instead of a nice warm bed.

I may not like the cattle call with no assigned seats but I do like the proactive problem solving they did.

Thanks Doug. It's always nice to hear about good service from the airlines. It seems to be in short supply lately. SWA has a great reputation. I generally use Continental and have not had any problems with them.

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John
Moderator Dining Forum and Entertainment, Attractions and Sightseeing Forum
john@talkvegas.com

My brother swears by Southwest Airlines. He travels on them whenever he possibly can. I've taken them a few times and thought they were great. In fact, the flight attendants were so helpful that I sent the president of the company a letter telling him how great I thought they were. Unfortunately for me, they only fly to Midway in Chicago which isn't convenient from where I live and work.