I was watching this show last night a noticed two things I question.
1. There were 2 instances that showed people at a gate either looking for or waiting to greet an incoming pasanger. How did they get past security without a boarding pass.
2. There was a big guy that SW was saying would have to pay for a second seat. My understanding of this policy was that if teh plane took off and there were empty seats, your money for the second seat would be refunded. In the case last night, they were almost holding the plane for this guy trying to get his employer to pay for another seat. There was obviously a seat available so why would they charge him for a second seat? He wasn't keeping someone else from buying it! I can understand charging for the seat if you're keeping another paying customer from using it but that wasn't the case this time.
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Jeff